As the global impact of Coronavirus and COVID-19 escalates, I wanted to update you regarding Sunstone’s response.
You may have seen and heard the decisive announcements made by the UK government on the evening of Monday 23rd March to control the spread of the virus. These actions are very necessary in order to protect the population. We at Sunstone take these very seriously and will comply in full.
Our priority is to make sure that all our employees, customers and partners in the UK and abroad are safe and that we are maintaining our delivery commitments to our customers. Today, all members of our team who are not directly involved in the manufacturing process are working from home and we anticipate this continuing for several weeks. Our Installation and Maintenance team are continuing to work on existing projects as long as the necessary safety precautions are in place on site, whilst ensuring to maintain strict distancing measures while on site. We hope to maintain our usual high level of service but please be understanding as we fully transition to this new model of working. Our production team remain fully functional currently and our supply chain is fully intact, so we remain confident in our ability to continue to meet our product delivery commitments. So, in summary, we remain confident in our ability to secure raw materials and ship product, however, we do expect our lead times to be impacted in the short term. To help us, please continue to place your orders at the earliest opportunity to ensure Sunstone has the maximum amount of time to resolve and mitigate any issues arising. Thank you for your support as we continue to work tirelessly to keep our team, customers and partners safe and minimise any risk in our supply to you. If you have any questions, please do not hesitate to contact us for further information. We will keep you updated as this unprecedented situation evolves. Best Regards, Paul Schelhaas